Return & Refund Policy

Effective date: August 20, 2026

At EJ Print and Pour Co, we want you to feel confident shopping with us. Because many of our products are made to order, handmade, or perishable, return eligibility varies by product type. Please review this policy before placing an order.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item is damaged, defective, missing, or incorrect, email us at ejjbauer13@gmail.com within 30 days of delivery.

Please include your order number, a brief description of the issue, and clear photos of the item and packaging when applicable. If approved, we will offer the most appropriate resolution, which may include a replacement, store credit, or refund.

Please do not return an item unless we provide return instructions.

Made-to-Order Apparel

Our apparel is printed after an order is placed. We cannot accept returns or exchanges due to an incorrect size or color selection, a change of mind, or personal preference. Please review the size chart and product details before ordering.

If an apparel item arrives damaged, defective, or materially different from what you ordered, contact us within 30 days of delivery and we will make it right.

3D-Printed and Resin Items

3D-printed and resin pieces are individually made. Small variations in color, texture, layer lines, finish, or minor air bubbles may occur and are part of the handmade nature of these products.

We do not accept returns for changes of mind or personal preference. If an item arrives damaged, defective, or incorrect, contact us within 30 days of delivery with photos so we can review the issue.

Custom or personalized 3D-printed and resin items are final sale unless they arrive damaged, defective, or incorrect.

Candy and Perishable Items

For food-safety reasons, candy and other perishable products are final sale and cannot be returned or exchanged.

If a candy order arrives damaged, incorrect, or incomplete, contact us within 3 days of delivery with your order number and clear photos of the issue.

Return Shipping and Refunds

Customers are responsible for return shipping costs for any approved non-defective return. If we made an error, or an item arrived damaged or defective, we will provide return instructions or another appropriate solution at no additional cost to you.

Once a refund is approved, it will be issued to the original payment method. Please allow up to 10 business days for it to appear, depending on your bank or payment provider.

Order Cancellations

We process orders quickly. If you need to cancel or change an order, email us at ejjbauer13@gmail.com as soon as possible. We cannot guarantee changes or cancellations once an order has entered production or shipped.

European Union / European Economic Area Customers

Where applicable law provides a right to cancel an eligible order, customers may cancel within 14 days of delivery. This does not apply to personalized or made-to-order goods, perishable items, or other items excluded by applicable law.

This policy does not limit consumer rights that cannot be excluded under applicable law.

Contact

EJ Print and Pour Co
Email: ejjbauer13@gmail.com
Return address: Provided after a return has been approved.

Please note: This email address is reserved for customer support and legitimate business inquiries related to EJ Print and Pour Co. Unsolicited sales pitches, service offers, spam, and promotional messages will not receive a response.